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Experience successful adventures - whether individually or in small groups. With over 40 years of experience at Sprachcaffe Reisen.

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Frequently asked questions about Sprachcaffe holidays

Do you have questions about our holidays or your booking? Below we answer frequently asked questions from our customers.

Travel planning

You can easily order our current catalogue online on our website. You can find the form here.

At Sprachcaffe we offer 3 types of trips.

  • Group trips: limited to a maximum of 18 people with guaranteed departure times. Choose your favourite itinerary and book your trip with like-minded people.

  • Round trips: Choose one of our itineraries and book it privately for your family, with your partner or with a group of friends. Many of these trips can be modified by adding additional modules.

  • Customised trips: Organise your tailor-made trip together with one of our travel specialists. Choose your itinerary, your hotels or private accommodation, your activities and your mode of transport. Let our local travel specialists provide you with free and personalised advice.

At Sprachcaffe, we have specialised in travel to the Caribbean and Central America for more than 40 years. During this time, we have not only fallen in love with the destinations, but have also built up the best team in our offices in Cuba (Havana) and Mexico (Playa del Carmen). Our local team knows their home country down to the last detail, for which they work full-time. This makes them true local travel specialists. A team of locals who are proud of their region and ready to show you the best of it.

Relax during your trip to Cuba, Mexico or the Caribbean as our team takes care of all the details. So you can concentrate on the essentials and enjoy your Caribbean holiday stress-free.

Enjoy the best services that we have developed thanks to our 40 years of experience and have been able to arrange with local partners. We have also developed our own products, including hotels, dance schools and other facilities. In this way, we can ensure that our products meet the quality standards that will fulfil your expectations.

Yes, with your booking we guarantee the realisation of our group and private tours. In this way, you can rest assured that your trip will take place safely and at the same time enjoy the certainty of package holiday protection.

If you would like to join one of our group tours as a single traveller, we recommend booking a single room. It is also possible to book half a double room if another person would like this type of accommodation on the trip in question.
If you are travelling alone, you can also book a privately guided tour with a tour guide or a hire car tour. Small hire car models are available.
The majority of our holidays include a return flight. In this case, the departure airport Frankfurt is included at no extra charge, for all other airports a surcharge may apply. For holidays that do not include a flight, we will be happy to make you an offer from your preferred airport.
We will be happy to help you book a pre-cruise or follow-up programme. Contact us and we will create a customised offer for you.

Booking & Payment

You can book our group tours online using our booking form. Simply select the travel date and itinerary that suits you best and follow the instructions. To plan a customised individual trip, please complete our form. A travel specialist will then get in touch with you to design your dream trip together. You will also find a booking form in the price list enclosed with our catalogue. You can send it to us by post, fax or scanned e-mail. If you would like to book a customised travel offer or a privately guided tour, please contact us.

For some of our tours, only a limited number of accommodation or means of transport are available locally. When making a booking, we must therefore first ensure that the required services are available at the destination. When booking on request, we will therefore first check local availability before confirming your booking. This may take a few days. If a certain service is not available, we will suggest an alternative, for example a different accommodation or a different car hire category.

We always recommend booking long-haul journeys several months in advance. Especially if your travel dates fall in the high season or on a public holiday. By doing this, we can guarantee you the best prices and availability of all services. This is especially true for flights, hotels and car hire, as availability in these areas is often very limited, especially for last-minute bookings with less than a month's notice. We look forward to working with you to plan and book an unforgettable trip that best suits the products available.

If you would like to travel at short notice, please take a look at our last minute offers or contact us. We will do our best to organise an unforgettable trip for you, even at short notice.

We ask you to pay a deposit of 15% of the tour price one week after receiving our booking confirmation/invoice and the security certificate. The payment will be deducted from the tour price. The premium for an insurance package or travel cancellation insurance is not included in the tour price and is due with the deposit. Your payments made towards the tour price are insured against insolvency and you will also receive the insurance certificate with the booking confirmation. Payment of the remaining tour price is due approx. 3 weeks before the start of the tour.
You can pay for your trip by credit card or bank transfer. With the invoice you will receive a link from us where you can make the payment by credit card or online banking. You will also find our account details on our invoice so that you can also arrange the transfer in the traditional way.
Yes, if you have booked your trip with us, we are also happy to offer you various types of insurance. Our travel cancellation insurance covers you in the event of non-commencement of your trip due to unexpected illness or serious accidental injury. The all-round carefree package includes travel cancellation insurance, travel health insurance and luggage insurance. Further information is available here.

Travel preparation and realisation

We will send out the travel documents after receipt of full payment, i.e. approx. 3 to 4 weeks before the start of the trip. You can choose whether you would like to receive the travel documents by e-mail or by post.

Our team in Frankfurt is always at your disposal before, during and after your trip. During your trip, you can contact our local team around the clock via an emergency number. If you are accompanied by a tour guide, they will act as your primary point of contact throughout your trip.

We have summarised some information on entry and exit regulations for you on our country information pages. For the most up-to-date information, we recommend that you consult the website of the Federal Foreign Office.

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If you like travelling individually, a round trip in a hire car might be the right thing for you. With us, you have the perfect contact for planning your trip. We are also there for you during your trip.

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